If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Returns must be generated within 7 days upon receiving the item. In order to generate a return please send an email to firstname.lastname@example.org, and include your name, address, telephone number, order number, and reason for returning the item. Returns are subject to a 5% re-stocking fee and do not include the original shipping costs. When returning and item the customer is responsible for the item until it has been delivered to our offices. Items that have been altered, or items that have been custom made are not available for return. All items must have the original tags when being returned, items without the original tags will not be accepted for return. If you have any questions on our return policy please contact our office Monday through Friday, 9:00AM-5:00PM EST, (978)-531-3393.